Friday, September 28, 2012

Solved "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator" error when clicking a hyperlink in Microsoft Word (Rev: 1.0)


When clicking a hyperlink in Microsoft Word in a Windows XP Professional SP3 Operating System (OS), a pop up with the below error message appeared:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator


Solutions
  1. In Windows XP OS, please click Start -> Run... and kindly type regedt32 to open the Registry Editor.

  2. In the Registry Editor, please browse to
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command


    Please check if the (Default) name of REG_SZ type has the data value of
    "C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome


  3. In the Registry Editor, please browse to
    HKEY_CLASSES_ROOT\.html

    The (Default) name of REG_SZ type has a data value of chromefile. Since the Google Chrome browser had already been uninstalled in the computer, the hyperlink in the Microsoft Word failed with the "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator" error. Please right-click on the (Default) name and select Modify. Kindly change the (Default) value data from chromefile to htmlfile.

  4. Please close the Registry Editor and restart the computer. The hyperlink in Microsoft Word will work because the Internet Explorer will open and browse to that hyperlink that you have clicked in Microsoft Word.

Reference

[1] This operation has been cancelled due to restrictions in effect

Sunday, September 9, 2012

Bad experience on Fuji Xerox DocuPrint M205b Multifunction printer (Rev: 1.1)


First time bought a Fuji Xerox DocuPrint M205b Multifunction printer (S$169). The Fuji Xerox DocuPrint M205b printer (supports USB 2.0 only) is connected to the Dell Optiplex GX270 computer (running Windows XP Professional SP3 Operating System) rear USB port that supports USB 2.0. When printing a test page locally, the “Print” button on the printer will briefly light up and the printer panel will show a “cancelling…” message, and nothing print out.

The Copying and Scanning functions of the Fuji Xerox DocuPrint M205b Multifunction printer work fine. Reinstalled the printer drivers from the printer CDROM, or updated the printer Graphics Device Interface (GDI) print drivers to a newer version 1.007 that is downloaded from Fuji Xerox Support website, or updated the printer MCU Firmware to a newer version 2.16 or changing the printer USB cable still encountered the same “cancelling…” error.

After checking with the Fuji Xerox Technical Support by phone, it was known that the 4 years warranty (2 years standard + 2 years limited carry-in warranty) are actually all carry-in warranty. The Fuji Xerox technical support lady did not give much technical advices except that we sent the Fuji Xerox DocuPrint M205b printer to their Fuji Xerox Customer Care Centre for checking. Never expect a new delivered printer to have such printing problem where we need to hand-carry the new printer (8.9 kg) immediately for servicing repair at Fuji Xerox Customer Care Centre, or pay S$40.00 (transportation charge) for on-site printer servicing.



[JackNg, updated 13 Sept 2012]

After trying all the 6 rear USB ports and 1 front USB port of the Dell Optiplex GX270 computer, the "cancelling…" error still existed and cannot be solved. In the end, I connected the Fuji Xerox DocuPrint M205b printer to a Dell Optiplex GX620 computer (also running Windows XP Professional SP3 Operating System) rear USB port that also supports USB 2.0. I performed a fresh installation of the Fuji Xerox DocuPrint M205b printer drivers from the printer CDROM at the Dell Optiplex GX620 computer. After restarting the computer, the Fuji Xerox DocuPrint M205b printer print normally and the "cancelling…" error was solved in the Dell Optiplex GX620 computer.

The main different of the Dell Optiplex GX270 and Optiplex GX620 computers are the USB Controllers in the Device Manager. Dell Optiplex GX270 computer shown a "Standard Enhanced PCI to USB Host Controller" while the Dell Optiplex GX620 computer shown a "Intel 82801EB USB2 Enhanced Host Controller - 24DD". As connecting an external USB hardisk to both Dell Optiplex GX270 and Optiplex GX620 computers have no connection error, I suspected the Fuji Xerox DocuPrint M205b printer “cancelling…” error was caused by the different in the USB Controllers.

Wednesday, September 5, 2012

Solved Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition failed to install error (Rev: 1.0)


In the Windows XP Professional SP3 Operating System (OS) computer, Microsoft Office Professional Plus 2010 SP1 software included the Microsoft InfoPath Designer 2010 software [version 14.0.6123.5001 (32 bit)]. The Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition patch failed to install in the Windows XP OS. Windows XP OS will repeatedly prompt you to install the Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition patch again.

If we surf the Microsoft Windows Update website using Internet Explorer browser and click the "Review your update history" on the Left Hand Side (LHS) of the webpage, the Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition "Failed Status" indicated that the installation failure had an Error Code: 0x80070652.

If we view the C:\WINDOWS\WindowsUpdate.log, under the "AU received handle event" for "Title = Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition", the error "a34    Handler      : WARNING: First failure for update {BE1DF1D8-B6BB-497A-8A3F-9EA5D58B6CAE}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = WriteRegistryValues" seems to be related to the registry writing error. The lines "41c    AU      # WARNING: Install failed, error = 0x80070643 / 0x0000057A" seems to indicate that the error codes are 0x80070643 or 0x0000057A.


Solutions
  1. In the Windows XP OS, please go to "Start" -> "Control Panel" -> "Add or Remove Programs" and uninstalled the "Microsoft Office 2010 Language Pack for Chinese Simplified 32 bit". Exit from the "Add or Remove Programs" once the "Microsoft Office 2010 Language Pack for Chinese Simplified 32 bit" was uninstalled.

  2. Without rebooting the computer, please install the Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition patch. This time, the patch installation is successful.