Wednesday, June 30, 2010

Solved wow64win.dll missing error in Windows 7 Enterprise OS (Rev: 1.0)



When trying to run Microsoft Word from the Microsoft Office 2003 Professional software in a Windows 7 Enterprise x64 Operating System (OS), a "wow64win.dll is missing" error prompt occurred. A search for the wow64win.dll in the Windows 7 Enterprise x64 OS failed to locate the wow64win.dll in the system. As a result, a lot of other errors (for examples: cannot open Microsoft Internet Explorer, cannot repair or uninstall the Microsoft Office 2003 Professional software, cannot run any setup program, etc) occurred.

Solution

Copy the C:\Windows\System32\wow64win.dll (361,984 bytes, version 6.1.7600.16385) from another workable Windows 7 Enterprise x64 OS and paste the workable wow64win.dll to the C:\Windows\System32 directory of the problematic computer. After that, restart the computer and performed a update of all the Windows 7 Enterprise x64 OS patches and also the Microsoft Office 2003 Professional software patches.


Reference

[1] Errors may occur when you run a 32-bit program on a computer that is running a 64-bit version of Windows Server 2003 or on a computer that is running Windows XP Professional x64 Edition

Thursday, June 24, 2010

Register your Adobe Creative Suite 4 Web Premium (Rev: 1.2)



After you have finished installing Adobe Creative Suite 4 (CS4) Web Premium software, a prompt asking you to register your Adobe CS4 Web Premium software will appear. It is important that you registered your Adobe CS4 Web Premium software immediately. If you lost your serial number for your Adobe CS4 Web Premium software, you need to call Adobe Customer Service and Support at 8004481642 (Singapore). If your Adobe CS4 Web Premium software is not registered, Adobe Customer Service and Support will not be able to help you.

Another way to register for your Adobe CS4 Web Premium software is to register for an account at the Adobe Customer Support Portal. At the Adobe Customer Support Portal, kindly key in your Adobe CS4 Web Premium software serial number, Adobe ID (or E-mail) and password to register your Adobe CS4 Web Premium software.


Deactivate Adobe CS4 Web Premium license

If you have already installed your Adobe CS4 Web Premium software in an old computer, and want to install Adobe CS4 Web Premium software on another new computer, please remember to deactivate your Adobe CS4 Web Premium software license in your old computer first (for example, in Adobe Photoshop CS4, click "Help" -> "Deactivate" and then follow the instructions in the wizard to deactivate the Adobe CS4 Web Premium software) so that you can transfer the license to the new computer.

Monday, June 14, 2010

Unpleasant website subscription encounter with Network Solutions (Rev: 1.0)



I subscribed to Network Solutions (charge US$89.62 for 1 year plan) to setup a website on 23/4/2010. From 23/4/2010 (Friday) to 24/4/2010 (Saturday), I had problem securely transferring my files (using Ws_FTP Pro and Adobe Dreamweaver CS4) to their server using the Secure File Transfer Protocol (SFTP) . Hence, I decided to cancel my subscription on 25/4/2010 (Sunday) by login to their website to submit my request (request no: #1-462076725).




Bernadeth001 from Network Solutions responded to my cancellation request on 28/4/2010 (Wednesday) requesting me to submit a pre-authenticated service request that required me to login to their website to submit the cancellation request again.



I did it on 28/4/2010 or 29/4/2010 (if I remember this date correctly as I successfully submitted online but did not received their acknowledgement email for that submission ?). I was still charged US$89.62 for the Network Solutions subscription on my credit card bill. Interest charge was imposed because I did not pay for the Network Solutions subscription on my credit card bill.

As I received no response from the Network Solutions, I email Network Solutions on their email address customerservice@networksolutions.com on 7/5/2010 to ask about my cancellation status but the email failed because it is not an active email address. I realized that the only way to communicate with Network Solutions is either to login to their website and submit their online form, or call their support number which I did not try because of the oversea call charges.

Hence, I login to Network Solutions website again on 7/5/2010 to send my request for the update status of my cancellation request. 1 month plus had passed, I still received no response from Network Solutions.

"Our Customer Service Specialists will investigate your inquiry and send you a response within 1 business day." This "...response within 1 business day" promise from their acknowledge email seems like a joke to me.


Another unpleasant experience was that Network Solutions keeps sending their advertisement email to me despite that I had send my unsubscribe request online (http://www.networksolutionsunsubscribe.com/) twice to them.